GP Reception & Admin Training Programme - Training Hub

6 May 2026

GP Reception & Admin Training Programme

The West Yorkshire Primary Care Workforce and Training Hub are delivering a 3-month face-to-face training programme aimed at General Practice Receptionists and Administrators to equip them with the necessary competencies to thrive and develop in their roles. Participants will receive comprehensive training that covers theoretical knowledge and practical skills to enhance patient care and improve administrative efficiency. The training programme will be conducted over 7 scheduled training modules, held at The Ridge Medical Practice.

Overview

Programme structure: 7 modules delivered face to face over a 3‑month period.

Professional development: Supports potential career progression, improved teamwork, and enables effective cross cover within practices.

Target audience: Designed specifically for GP Receptionists and Administrators to enhance role-specific skills and knowledge, enabling exceptional patient support within Primary Care.

Eligibility: Minimum of 6 months’ experience in a GP Receptionist or Administrator role is required.

Cohort 1

  • Welcome, Role Identity & Foundations of GP Practice – 9am-4pm – 8th July 2026
  • Communication, Inclusion & Trauma‑Informed Practice – 9am-12pm – 22nd July 2026
  • Digital systems, Workflow & Managing Demand – 9am-4pm – 12th August 2026
  • Managing Records, Digital Access & Safety‑Critical Tasks – 9am-12pm – 19th August 2026
  • Health & Safety, Infection Control & Real‑World Front‑Desk Risk – 9am-12pm – 2nd September 2026
  • Professional Development, Team Working & Escalation Confidence – 9am-12pm – 8th September 2026
  • Understanding the Wider GP System, Quality & Performance – 9am-12pm – 15th September 2026
Cohort 2
  • Welcome, Role Identity & Foundations of GP Practice – 9am-4pm – 7th October 2026
  • Communication, Inclusion & Trauma‑Informed Practice – 9am-12pm – 14th October 2026
  • Managing Records, Digital Access & Safety‑Critical Tasks – 9am-12pm – 4th November 2026
  • Digital systems, Workflow & Managing Demand – 9am-4pm – 11th November 2026
  • Health & Safety, Infection Control & Real‑World Front‑Desk Risk – 9am-12pm – 25th November 2026
  • Professional Development, Team Working & Escalation Confidence – 9am-12pm – 2nd December 2026
  • Understanding the Wider GP System, Quality & Performance – 9am-12pm – 9th December 2026

How to apply

This course is fully funded.

APPLY HERE

Please ensure when booking via MedTribe, the applicant completes the booking using their own personal profile. The account used to log in and make the booking must belong to the individual who will be attending the course.
This is necessary because MedTribe automatically generates a post-course survey and issues the completion certificate to the account used for the booking. In addition, the platform consolidates all training-related elements in one place, including invitations, reminders, surveys, and certificates, while also enabling learners to build and maintain a personal portfolio.

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