Support Services

Shout – a confidential and free text messaging service that is available 24/7 for anyone who is feeling low, anxious, worried, lonely, overwhelmed, suicidal or not quite themselves. To start a conversation text ‘EYUP’ to 85258. You will then be connected to a mental health professional who will support you and work together to plan how you can stay safe going forwards, with signposting and resources where required.
NHS 111 – offers 24/7 crisis mental health support for both individuals and those concerned about a loved one. NHS staff can advise callers on next steps such as arranging face to face community support or access to crisis cafes or safe havens which provide a place to stay as an alternative to A&E or a hospital admission.
Samaritans – If you need someone to talk to, you can contact Samaritans for anytime on 116 123.
Mind – mental health charity which provides a national information phone line, legal line and lots of information on their website. Local Mind services offer a range of services which vary by location but may include talking therapy, crisis helplines, advocacy and counselling groups
Papyrus has a confidential 24/7 hopeline providing support and practical advice available for those under the age of 35 who are having thoughts of suicide or for those who are concerned for a young person. The hopeline can accessed by calling 0800 068 4141 or texting 88247.
Hub of Hope is the UK’s largest mental health support directory. It allows you to filter to specific types of services whether it is for you or if you are supporting others.
CALM (Campaign Against Living Miserably) is a listening service which can offer information and signposting. CALM can be accessed by calling 0800 58 58 58 (open 5pm – midnight). It also offers Whatsapp and livechat online.
Support for anyone affected by suicide
Amparo South Yorkshire
Amparo South Yorkshire is a free and confidential service commissioned by Local Authority, Public Health and NHS services in Barnsley, Doncaster, Rotherham and Sheffield. It offers support for anyone affected by suicide in South Yorkshire. You can call on 0330 088 9255. Amparo’s local Liaison Workers aim to make initial contact within 24 hours of a referral being made.
To find out more about Amparo, or to make a referral, visit this page.
If you’re a professional and want to learn more about the Amparo service and the support they offer, book onto a free briefing session here.
Survivors of Bereavement by Suicide (SOBS)
is a charity that offers support to adults bereaved by suicide, focusing on peer support. On their website, you can find details of local or virtual groups, phone or email support, an online forum and news and events.
Alternatives to Crisis Services
Mental Health Matters deliver Safe Spaces/Support Hubs in Sheffield, Rotherham and Barnsley. The Support Hubs offer free mental health support in a welcoming, comfortable, non-judgmental, and non-clinical environment. The experienced staff team is available to provide emotional, social and practical support if you are in crisis or feel you are heading toward a crisis situation.
Opening Hours: Monday to Friday, 6pm – midnight, Saturday and Sunday, 2pm – midnight
Address: MHM Building, 44 Bank Street, Sheffield, S1 2DS
Who can access this service: Anyone 16+ can access this service
Get in touch: 07890 987 384 | sheffieldsupporthub.mhm@nhs.net
It is a walk-in service with no need to be referred. You can also telephone the Support Hub for an appointment in advance if you prefer. They also offer virtual support via telephone and video call.
Phone: 0800 246 5059
Email: rotherhamsafespace.mhm@nhs.net
Opening hours: Thursday-Monday, 6pm-midnight
Address: Milton House, 77 Sheffield Road, Rotherham, South Yorkshire, S60 1DA
Who can access this service: Anyone 18+ can access this service
Support can be provided face-to-face, phone, email or video call.
Phone: 07855 971 634
Email: barnsleysupporthub.mhm@nhs.net
Opening hours: Thursday-Monday, 6pm-11pm
Address: 10A Eldon Street, Barnsley, S70 2JB
Who can access this service: Anyone 18+ can access this service.
This is a walk-in service – there’s no need to be referred. Virtual support via telephone and video call is also offered.
Telephone: 01302 618507
Email: hello@peoplefocused.org.uk
Address: PFG Doncaster, Wellness Centre, 45 Montrose Avenue, Intake, Doncaster, DN2 6PL
Opening hours: 7 days a week from 2pm – 2am for 365 days a year
Safe Space addresses mental health crisis in our own community, supported by people with lived experience. A safe, homely environment is offered and access to support that is needed at that time. Safe space is a place to be heard, make long term plans, face to face appointments, support telephone calls and somewhere to take a step back from the crisis and have time to think clearly.
Back to Health and Wellbeing
Page last updated 24th April 2026