Primary Care Managers Conference

On 17th October, we welcomed Practice Managers, Assistant Practice Managers, PCN Managers, Business Managers, PCN Educators and other colleagues from across South Yorkshire to the Primary Care Managers Conference held at the BHF Priory Centre in Barnsley.

Below is a summary of the Workshops, Presentations and Speakers from the day.

Introduction to the Conference & Training Hub Team

Louise Berwick, Training Hub Director and Alan Shirley, GP Director welcomed everyone to the conference and explained who the training team are and what we do….

Workshops

Workshop 1: Putting the common sense back into Clinical Supervision – supporting your multi-professional workforce with Marie-Therese Massey

Workshop 2: Good disagreement – strategies for better ‘difficult conversations and negotiations’ with Ryan Offutt

Workshop 3: How advanced practitioners can make a difference to your patients and teams with Sarah Fisher, Cheryl Jenkinson & Jo Mirza

Workshop 4: Using AI & VR to enhance communication skills training in healthcare with Bodyswaps

Workshop 5: What are the organisational, patient and staff benefits of having Non-Medical Prescribers working in practice? (Why is works) with Anna Young

Afternoon speakers

Ryan Offutt, Trainer, Coach and Work Psychologist

Making the Ensemble: Creating and Sustaining Healthy Work Teams (when we’re all already too busy)

Contact Ryan at ryan@ryanoffutt.com


Janie Gonsalez, Bodyswaps Partnerships Manager

Leveraging AI & VR to train healthcare practitioners in effective communication skills

Visit the Bodyswaps website https://bodyswaps.co/ 


Blerta Ilazi & Kathryn Kemp, Health Inequalities Educators

Health Inequalities Training & Programmes

Visit our website page on Health Inequalities Training

Nominations

We asked for people to highlight outstanding pieces of work happening in their Practice or PCN.

Three were chosen and given a special mention the Conference.

Brief details are below – contact us for more information.

Victoria Medical Centre

The launch of a walk in clinic now means that all patients with urgent same day needs are accommodated - no more having to ask patients to call back the next day or contact 111

Maltby and Wickersley PCN

In Nov 2023, the PCN introduced a new total triage system called Anima. This has changed the way the practices work and opened up access to patients who can use digital technology whilst also freeing up the longer queues both in practice and by telephone in the mornings.
It has been a huge undertaking as both clinicians and non clinicians have had to change the way that they work and our patients have needed to adapt.

Network North PCN

A forward thinking PCN with a strong MSK FCP service now embracing pain management services which is having fantastic outcomes for their patients.
Offloading repeated GP appointments, redirecting the management of chronic pain and enhancing patient experiences.

How to Guide: Maximising the Potential of People in Primary Care

This How To Guide was introduced at the conference by Sarah Withers, Strategic Lead: Primary Care Additional Roles Programme and AHP Advanced Practice Advisor for the Workforce & Training Hub.

The guide provides straight forward guidance to Primary Care employers in how to approach planned expansion of PCN teams. From considering the purpose and objectives of recruitment, to how to find the right person and support new colleagues in starting well.

The guide goes on to suggesting approaches to establish effective ways of working which support team work. It also includes a trouble shooting section and links to resources.

FEEDBACK

We really would appreciate some feedback about the conference so if you haven't already, please click the link below.

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Conference Sponsor

Bodyswaps is a pioneering brand in AI-enhanced immersive learning, specialising in soft skills training. We empower healthcare professionals through realistic VR simulations and AI-powered feedback, creating impactful and accessible learning experiences. Our mission is to transform soft skills training, making soft skills development engaging and effective. With a commitment to innovation, accessibility, and measurable impact, Bodyswaps stands out as a leader in healthcare education technology.