GP Reception and Admin Training Programme - Training Hub

An exciting opportunity for GP Receptionists and Administrators across West Yorkshire!

The West Yorkshire Primary Care Workforce and Training Hub are delivering a 3-month face-to-face training programme aimed at General Practice Receptionists and Administrators to equip them with the necessary competencies to thrive and develop in their roles. Participants will receive comprehensive training that covers theoretical knowledge and practical skills to enhance patient care and improve administrative efficiency. The training programme will be conducted over 7 scheduled training modules, held at The Ridge Medical Practice.

Overview

Programme structure: 7 modules delivered face to face over a 3‑month period.

Professional development: Supports potential career progression, improved teamwork, and enables effective cross cover within practices.

Target audience: Designed specifically for GP Receptionists and Administrators to enhance role-specific skills and knowledge, enabling exceptional patient support within Primary Care.

Eligibility: Minimum of 6 months’ experience in a GP Receptionist or Administrator role is required.

Places available: 15 places per cohort.

Modules

Cohort 3

  • Welcome, Role Identity & Foundations of GP Practice – 9am-12pm – 20th January 2027
  • Communication, Inclusion & Trauma‑Informed Practice – 9am-12pm – 27th January 2027
  • Managing Records, Digital Access & Safety‑Critical Tasks – 9am-12pm – 10th February 2027
  • Digital systems, Workflow & Managing Demand – 9am-4pm – 17th February 2027
  • Health & Safety, Infection Control & Real‑World Front‑Desk Risk – 9am-12pm – 24th February 2027
  • Professional Development, Team Working & Escalation Confidence – 9am-12pm – 10th March 2027
  • Understanding the Wider GP System, Quality & Performance – 9am-12pm – 24th March 2027

How to apply

This course is fully funded and you can apply via MedTribe using the link below.
Please ensure when booking via MedTribe, the applicant completes the booking using their own personal profile. The account used to log in and make the booking must belong to the individual who will be attending the course.
This is necessary because MedTribe automatically generates a post-course survey and issues the completion certificate to the account used for the booking. In addition, the platform consolidates all training-related elements in one place, including invitations, reminders, surveys, and certificates, while also enabling learners to build and maintain a personal portfolio.

West Yorkshire

Get in Touch

West Yorkshire
Primary Care Workforce & Training Hub
The Ridge Medical Practice
Cousen Road
Bradford
BD7 3JX

01274 425661

About us

Please get in touch with us to discuss your workforce development plans, funding or any of the available programmes. We are keen to engage with our West Yorkshire General Practice workforce to discuss the learning and development options available to you and your team.

Registered Number: 09147175

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